COMMUNICATION IN A MATRIX ORGANIZATION STRUCTURE AND ITS INFLUENCE ON TEAM PERFORMANCE IN CHILDREN AND YOUTH DEVELOPMENT CENTERS IN LAIKIPIA COUNTY
Abstract
Purpose of Study: This study examined the role of communication in a matrix organization structure and its influence on team performance in Children and Youth Development Centers (CYDCs) in Laikipia County, Kenya.
Statement of Problem: Despite the critical role CYDCs play in supporting holistic child and youth development, many centers face challenges in meeting goals, deadlines, and budget constraints. Previous research highlights that weak communication systems in matrix structures contribute to role ambiguity, conflict, and inefficiencies.
Methodology: The study used a descriptive survey design anchored on social exchange theory and targeted 69 participants, applying a census approach due to the small population. Data were collected using semi-structured questionnaires and analyzed in SPSS 25 through descriptive statistics, Pearson correlation, and regression analysis.
Result: Findings revealed that CYDCs have relatively well-structured communication and feedback mechanisms. Correlation results showed a strong positive relationship between communication in a matrix structure and team performance (r = 0.605, p = 0.021). Regression analysis indicated that communication explained 76.6% of the variance in team performance.
Conclusion: The study concludes that communication within matrix structures significantly enhances team performance by fostering clarity, coordination, and collaboration.
Recommendation: The study recommends strengthening existing communication systems by sustaining regular formal meetings, ensuring smooth information flow across vertical and horizontal lines, and adopting interactive communication tools to improve feedback processes
Keywords: communication, matrix organization structure, team performance and Children and Youth Development Centers.
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