EFFECT OF STAKEHOLDER COMMUNICATION MANAGEMENT ON PERFORMANCE OF ARV SUPPLY CHAIN PROJECT BY NASCOP IN KENYA
Abstract
Purpose of the Study: To examine the effect of stakeholder communication management on the performance of the antiretroviral (ARV) supply chain project by the National AIDS and Sexually Transmitted Infections Control Programme (NASCOP) in Kenya.
Statement of the Problem: Despite substantial investments in antiretroviral supply chain projects, challenges in project performance, including inefficiencies in service delivery and supply chain operations, persist.
Methods: The study was guided by both descriptive and explanatory research designs. The population comprised 541 pharmacists and pharmaceutical technologists across Kenya. A sample of 229 respondents was selected using stratified proportional sampling. Primary data were collected through a structured electronic questionnaire. Data were analysed using descriptive and inferential statistics.
Findings: The study established that stakeholder communication management had a positive and statistically significant effect on the performance of the antiretroviral supply chain project. Improved communication among project stakeholders was associated with enhanced project outcomes and overall supply chain performance.
Conclusion: The study concludes that effective stakeholder communication management is a critical determinant of the performance of antiretroviral supply chain projects.
Recommendation: The management of the National AIDS and Sexually Transmitted Infections Control Programme (NASCOP) should strengthen stakeholder communication management practices in the pharmacies and antiretroviral therapy sites it supports across Kenya. This can be achieved through regular communication, timely information sharing, stakeholder engagement forums, and feedback mechanisms.
Keywords: Stakeholder communication management and performance
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