INSPIRING A SHARED VISION PRACTICE AND SERVICE DELIVERY IN THE NATIONAL POLICE SERVICE IN KENYA

Authors

  • Nyaanga Magara Patrick Jomo Kenyatta University of Agriculture and Technology, Kenya
  • Prof. Gregory S. Namusonge, (PhD) Jomo Kenyatta University of Agriculture and Technology, Kenya
  • Dr. Samson Nyangau Paul (PhD) Jomo Kenyatta University of Agriculture and Technology, Kenya
  • Regina Kamande Kenyatta University, Kenya

Abstract

Statement of the Problem: The National Police Service (NPS) in Kenya is tasked with maintaining law and order and ensuring public safety. However, challenges persist in delivering consistent and high-quality services. One critical yet underexplored area is the influence of visionary leadership, particularly the role of a shared organizational vision, on service delivery outcomes within the NPS.

Purpose of the Study: This research explored how the promotion of a shared vision among personnel within the NPS affects the quality and effectiveness of service delivery. The study was grounded in the principles of transformational leadership theory, focusing on how future-oriented leadership can shape organizational performance.

Research Methodology: A mixed-methods research approach was adopted, integrating both quantitative and qualitative techniques. Data was collected through structured surveys and in-depth interviews with officers and administrative personnel. The study employed stratified sampling to ensure representation across ranks and departments. Analytical tools included statistical correlation and thematic analysis.

Findings: Results indicated a significant positive relationship between visionary leadership and service performance. Officers who reported alignment with a shared organizational vision also reported higher levels of motivation, accountability, and public trust. The study found that clearly communicated goals and consistent leadership messaging were associated with improved service outcomes.

Conclusion: The research concludes that fostering a shared vision within the NPS enhances both internal organizational performance and external public perception.Visionary leadership practices positively influence service delivery, staff morale, and public confidence in policing institutions.

Recommendations: The study recommends the implementation of structured leadership training programs within the NPS that emphasize vision development, communication, and alignment. It also encourages leadership to involve personnel at all levels in the vision-building process to ensure widespread ownership and commitment.

Keywords: Inspiring a Shared Vision, Service Delivery, National Police Service, Kenya

Author Biographies

  • Nyaanga Magara Patrick, Jomo Kenyatta University of Agriculture and Technology, Kenya

    PhD Scholar, Leadership and Governance, Jomo Kenyatta University of Agriculture and Technology, Kenya

  • Prof. Gregory S. Namusonge, (PhD), Jomo Kenyatta University of Agriculture and Technology, Kenya

    Lecturer, Jomo Kenyatta University of Agriculture and Technology, Kenya

  • Dr. Samson Nyangau Paul (PhD), Jomo Kenyatta University of Agriculture and Technology, Kenya

    Lecturer, Jomo Kenyatta University of Agriculture and Technology, Kenya

  • Regina Kamande, Kenyatta University, Kenya

    PhD Scholar, Security Studies, Kenyatta University, Kenya

References

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Published

2025-08-09

Issue

Vol. 7 No. 17 (2025)

Section

Articles

How to Cite

INSPIRING A SHARED VISION PRACTICE AND SERVICE DELIVERY IN THE NATIONAL POLICE SERVICE IN KENYA. (2025). African Journal of Emerging Issues, 7(17), 36-53. https://ajoeijournal.org/sys/index.php/ajoei/article/view/903

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