OTISO, . K. N. . IMPACT OF NETWORK QUALITY ON CUSTOMER RETENTION; CASE STUDY OF SELECTED UNIVERSITIES IN KENYA, A CUSTOMER RELATIONSHIP MANAGEMENT APPROACH. African Journal of Emerging Issues, [S. l.], v. 6, n. 20, p. 41–50, 2024. Disponível em: https://ajoeijournal.org/sys/index.php/ajoei/article/view/719. Acesso em: 27 jul. 2025.